In the event that you've ever had a cloud website hosting account before or you have dealt with any other kind of online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange tickets or emails. If you want to learn more about a specific service before you decide to order it or if something small needs to be done, for instance, it is much easier and faster to get it done in real time. When you're given the option to seek the advice of representatives over the phone, it is also very likely that you are dealing with an actual web hosting supplier, not a reseller. The level of support that you can get over the phone differs between different providers - from standard matters to professional tech support. Generally the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through e-mail and / or tickets.

Phone Support in Cloud Website Hosting

Because we have live telephone support 14 hrs every day, you will be able to get in touch with us and consult with one of our customer support representatives to learn more about the cloud website hosting that we provide and ensure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on 3 different continents so that you're able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you can call about general and billing issues, and about some technical issues. If the issue is strictly technical or it needs longer time to analyze, you'll have to use our ticketing system, that will enable both you and our technical support crew to monitor the information supplied by either side.

Phone Support in Semi-dedicated Servers

If you want more info about the Linux semi-dedicated servers that we provide, you will be able to call one of the three support lines we have across the globe - in the United States, the United Kingdom and Australia. By doing this, you have the option to check ahead of time if our services will be appropriate for your sites. If you're already our customer and you've got a semi-dedicated account, you can contact us on the phone for fourteen hours a day about any billing or common queries. For entirely technical troubles you'll need to take advantage of our ticketing system and get in touch with our tech support since someproblems simply require additional time to be taken care of, still we can assist you on the phone with a number of minor technical issues as well, saving you the time and efforts.